One stop solution for Customer Experience Management

Solicited Guest Feedback

Improve operations with instant feedback and actionable dashboard reports

Online Reputation Management

Stay on top of reviews on 60+ OTAs. Outperform your competitors

GEMS Ticketing

Delight every guest by ensuring all guest reviews are acted upon and responded to

Corporate Reports

Set targets and monitor service quality levels across all properties in your chain

Solicited Guest Feedback

QMS collects data via emails, text message or tablets; collates data from user responses and translates them into actionable insights.

Get a single snapshot view of your property on the dashboard,

Identify ‘Guests at risk’; work to alleviate their concerns

Analyse department wise user feedback; view long term trends

Calculate your Loyalty Power Index – how much of your business is being driven by loyal guest

Online Reputation Management

QMS aggregates all reviews on 60+ OTAs and social media platforms. Know what is happening on Tripadvisor or Facebook or across any of the other platforms and act instantaneously, all in a single dashboard.

Track total number of reviews and overall trends in sentiment.

Compare ranking and performance relative to competition.

Improve your online reputation by driving more online reviews

GEMS Ticketing

Configure QMS to auto generate actionable tasks on any guest feedback. Never miss an opportunity to win-back an unhappy guest or thank a guest for his positive feedback.

Track responses to ensure all guests are responded to in the defined timeframe.

Use standard templates for guest recovery, guest appreciation, etc

Configurable escalation allows for guaranteed organisational responses

Corporate Reports

Corporate Reports are designed for multi property chains to set service quality levels and ensure that the corporate brands are being best represented by individual units.

Track performance against targets for each property

Identify opportunities for improvements across the chain and with individual units

Ensure that your brand is being best represented online and in each individual market