Products
One stop solution for Customer Experience Management
Solicited Guest Feedback
Improve operations with instant feedback and actionable dashboard reports
Online Reputation Management
Stay on top of reviews on 60+ OTAs. Outperform your competitors
GEMS Ticketing
Delight every guest by ensuring all guest reviews are acted upon and responded to
Corporate Reports
Set targets and monitor service quality levels across all properties in your chain

Solicited Guest Feedback
QMS collects data via emails, text message or tablets; collates data from user responses and translates them into actionable insights.
Get a single snapshot view of your property on the dashboard,
Identify ‘Guests at risk’; work to alleviate their concerns
Analyse department wise user feedback; view long term trends
Calculate your Loyalty Power Index – how much of your business is being driven by loyal guest
Online Reputation Management
QMS aggregates all reviews on 60+ OTAs and social media platforms. Know what is happening on Tripadvisor or Facebook or across any of the other platforms and act instantaneously, all in a single dashboard.
Track total number of reviews and overall trends in sentiment.
Compare ranking and performance relative to competition.
Improve your online reputation by driving more online reviews


GEMS Ticketing
Configure QMS to auto generate actionable tasks on any guest feedback. Never miss an opportunity to win-back an unhappy guest or thank a guest for his positive feedback.
Track responses to ensure all guests are responded to in the defined timeframe.
Use standard templates for guest recovery, guest appreciation, etc
Configurable escalation allows for guaranteed organisational responses
Corporate Reports
Corporate Reports are designed for multi property chains to set service quality levels and ensure that the corporate brands are being best represented by individual units.
Track performance against targets for each property
Identify opportunities for improvements across the chain and with individual units
Ensure that your brand is being best represented online and in each individual market

Hotels
Restaurants
Hospitals
Casinos
Retail
Airlines