Listen to your customer
Ensure that you have the perfect insight into your customer’s mind and drivers behind their choices
Stay one step ahead
Find the analytics and intelligence to predict what your customers would want before they ask for it
Stay one step ahead of the competition by addressing concern areas and highlighting opportunities
Manage guest experiences
Make organisation customer oriented and involve them in creating outstanding guest experiences
QMS helps companies become more customer centric
Solicited Guest Feedback
QMS collects data via emails, text message or tablets; collates data from user responses and translates them into actionable insights. Transactions translate into a long-term relationship ensuring they keep coming back fostering loyalty and referrals.
Online Reputation Management
QMS aggregates all reviews on 60+ OTAs and social media platforms. Know what is happening on Tripadvisor or Facebook or across any of the other platforms and act instantaneously.
Configure QMS to auto generate actionable tasks on any guest feedback. Never miss an opportunity to win-back an unhappy guest or thank a guest for his positive feedback.
World class Corporate Dashboard for multi property chains giving Senior Management granular insight into the operations of individual properties and the ability to take corrective action quickly.
Prevent lost customers and lost revenue
We ensure that you are aware of the pulse of your customers and hence ready to act on all guest reviews
Improve consistency of service delivery
We help you identify trends in service quality to ensure that each guest has an outstanding experience
Differentiate and enhance competitive advantage
We help you identify your strengths and weaknesses and assist you in providing a differentiated product
Secure guest retention
With instant alerts and GEMS ticketing, we maximise guest recovery
Boost occupancy, rate and RevPAR
Tracking and enhancing your QMS score will ensure a boost to guest retention and online reputation
Maximize revenue and profits
Higher guest retention and better online reputation undisputedly results in better financial performance. Thats what we are all here for!