Listen to your customer

Ensure that you have the perfect insight into your customer’s mind and drivers behind their choices

Stay one step ahead

Find the analytics and intelligence to predict what your customers would want before they ask for it

Adapt quickly

Stay one step ahead of the competition by addressing concern areas and highlighting opportunities

Manage guest experiences

Make organisation customer oriented and involve them in creating outstanding guest experiences

QMS helps companies become more customer centric

Solicited Guest Feedback

QMS collects data via emails, text message or tablets; collates data from user responses and translates them into actionable insights. Transactions translate into a long-term relationship ensuring they keep coming back fostering loyalty and referrals.

Online Reputation Management

QMS aggregates all reviews on 60+ OTAs and social media platforms. Know what is happening on Tripadvisor or Facebook or across any of the other platforms and act instantaneously.

GEMS Ticketing

Configure QMS to auto generate actionable tasks on any guest feedback. Never miss an opportunity to win-back an unhappy guest or thank a guest for his positive feedback.

Corporate Reports

World class Corporate Dashboard for multi property chains giving Senior Management granular insight into the operations of individual properties and the ability to take corrective action quickly.

Why QMS?

Prevent lost customers and lost revenue

We ensure that you are aware of the pulse of your customers and hence ready to act on all guest reviews

Improve consistency of service delivery

We help you identify trends in service quality to ensure that each guest has an outstanding experience

Differentiate and enhance competitive advantage

We help you identify your strengths and weaknesses and assist you in providing a differentiated product

Secure guest retention

With instant alerts and GEMS ticketing, we maximise guest recovery

Boost occupancy, rate and RevPAR

Tracking and enhancing your QMS score will ensure a boost to guest retention and online reputation

Maximize revenue and profits

Higher guest retention and better online reputation undisputedly results in better financial performance. Thats what we are all here for!